Terms of Service

1. Acceptance of Terms

1.1 Agreement

These Terms of Service (“Terms”, “Agreement”) constitute a legally binding agreement between you (“User”,
“you”, “your”) and Urticad Tech Ltd (“Company”, “we”, “us”, “our”), governing your access to and use of the
ILR Tracker mobile application (“App”, “Application”, “Service”).

1.2 Acceptance

By downloading, installing, accessing, or using the App, you acknowledge that you have read, understood, and
agree to be bound by these Terms. If you do not agree to these Terms, do not download, install, or use the
App.

1.3 Eligibility

You must be at least 16 years old (UK/EU) or 13 years old (US) to use this
App. If you are under the age of legal majority in your jurisdiction, you confirm that your parent or legal
guardian has reviewed and agreed to these Terms on your behalf.

1.4 Modifications

We reserve the right to modify these Terms at any time. We will notify users of material changes through the
App or via email. Your continued use of the App after such modifications constitutes acceptance of the
updated Terms.

2. Description of Service

2.1 Purpose

ILR Tracker is a personal travel tracking application designed to help users monitor their time spent inside
and outside the United Kingdom for the purpose of tracking compliance with Indefinite Leave to Remain (ILR)
residency requirements.

2.2 Features

The App provides the following features:

• Travel record management (arrivals and departures)
• Days calculation within rolling periods
• BRP (Biometric Residence Permit) expiry tracking
• Data export in CSV and PDF formats
• Data import functionality
• Compliance status indicators
• Calendar-based trip visualization

3. Important Disclaimers

3.1 NOT Legal or Immigration Advice

The App is a personal organizational tool only. It does not provide, and should not be construed as
providing:

• Legal advice
• Immigration advice
• Tax advice
• Professional consultation
• Official government guidance

3.2 No Guarantee of Immigration Outcome

3.3 User Responsibility

You acknowledge and agree that:

• You are solely responsible for verifying all travel records and calculations
• You must consult qualified immigration solicitors or advisors for official guidance
• The App’s calculations are based on information you provide and may contain errors
• UK immigration rules may change, and the App may not reflect the latest requirements
• You should always verify your compliance status with official sources (UK Home Office, UKVI)

3.4 Data Accuracy Disclaimer

The App relies entirely on data you input. We are not responsible for:

• Incorrect data entry
• Missing travel records
• Calculation errors resulting from incomplete data
• Any consequences arising from reliance on App calculations

4. Subscription and Payment Terms

4.1 Subscription Plans

The App offers the following subscription options:

4.2 Free Trial

A 7-day free trial provides full access to all features. No credit card is required to start the trial.

4.3 Auto-Renewal

• Subscriptions automatically renew at the same price unless cancelled at least 24 hours before the end of
  the current billing period.
• Payment will be charged to your Apple ID or Google Play account upon purchase confirmation.
• You can manage and cancel subscriptions in your Apple ID account settings or Google Play account
  settings.

4.4 Refunds

• For Apple App Store purchases: Refund requests are handled by Apple in accordance with their policies.
  Visit Apple Support.
• For Google Play purchases: Refund requests are handled by Google. Visit Google
  Play Support.
• We do not directly process refunds.

4.5 Price Changes

We reserve the right to change subscription prices. Existing subscribers will be notified of price changes
before their next renewal period.

5. Priority Email Support Terms

5.1 Scope of Support

Priority email support (available with 3-Year and Lifetime subscriptions) includes:

• Technical assistance with App functionality
• Bug reporting and troubleshooting
• Feature usage guidance
• Data import/export assistance

5.2 Support Exclusions

Priority email support DOES NOT include:

• Immigration advice or legal guidance
• Interpretation of UK immigration rules
• Advice on visa applications or appeals
• Tax or financial advice
• 24/7 or real-time support
• Phone or video call support
• Guaranteed response times

5.3 Response Time

While we endeavour to respond to priority support requests within 2–3 business days, this is not a
guaranteed service level.

5.4 Support Language

Support is provided in English. We may provide assistance in Simplified Chinese at our discretion, but this
is not guaranteed.

6. User Obligations

6.1 Accurate Information

You agree to:

• Provide accurate and complete travel records
• Keep your data up to date
• Not manipulate data for fraudulent purposes

6.2 Lawful Use

You agree not to use the App to:

• Violate any applicable laws or regulations
• Commit or facilitate immigration fraud
• Infringe upon the rights of others
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the App

7. Intellectual Property

7.1 Ownership

The App, including all content, features, and functionality, is owned by Urticad Tech Ltd and is protected by
international copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal,
non-commercial purposes in accordance with these Terms.

7.3 Restrictions

You may not:

• Copy, modify, or distribute the App
• Reverse engineer or decompile the App
• Remove any copyright or proprietary notices
• Use the App for commercial purposes without authorization
• Make the App available over a network for simultaneous use by multiple devices (unless authorised)

8. Data and Privacy

8.1 Data Storage

All your travel data is stored locally on your device. We do not have access to your personal travel records
unless you explicitly share them with us for support purposes.

8.2 Privacy Policy

Your use of the App is also governed by our Privacy Policy. Please review it
carefully.

8.3 Data Portability

You may export your data at any time using the App’s export features.

8.4 Data Loss

While we implement reasonable safeguards, we are not responsible for data loss due to device failure, App
deletion, operating system issues, or user error. We strongly recommend regularly exporting and backing up
your data.

9. Limitation of Liability

9.1 Disclaimer of Warranties

9.2 UK & EU Users

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our
negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.

9.3 Maximum Liability

Subject to the above, our total liability for any claims arising from your use of the App shall not exceed
the amount you paid for the App in the twelve (12) months preceding the claim, or one hundred pounds
sterling (£100), whichever is greater.

9.4 Exclusion of Damages

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental,
special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill,
or other intangible losses, or any immigration-related consequences including visa refusals or loss of
immigration status.

10. Indemnification

You agree to indemnify, defend, and hold harmless Urticad Tech Ltd and its officers, directors, employees,
agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities,
costs, and expenses arising from your use of the App, your violation of these Terms, or any immigration
decisions related to your use of the App.

11. Termination

11.1 Termination by You

You may stop using the App at any time by deleting it from your device and cancelling any active
subscriptions.

11.2 Termination by Us

We may terminate or suspend your access to the App immediately, without prior notice, for any reason,
including if you breach these Terms.

11.3 Effect of Termination

Upon termination, your license to use the App terminates. Sections 3 (Disclaimers), 9 (Limitation of
Liability), 10 (Indemnification), and 12 (Governing Law) survive termination.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and
Wales.

12.2 UK & EU Users

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. EU users may
also use the EU Online Dispute
Resolution platform.

12.3 US Users

You agree to first attempt to resolve any dispute informally by contacting us. If unresolved within 30 days,
either party may pursue binding arbitration. You agree to waive any right to participate in a class action
lawsuit.

13. Apple App Store Terms

13.1 Acknowledgement

You acknowledge that these Terms are between you and Urticad Tech Ltd only, not with Apple Inc. (“Apple”).
Apple is not responsible for the App or its content.

13.2 Apple Licensed Application EULA

Your use of this App is also subject to the Apple Licensed Application End User License Agreement (Standard EULA).

13.3 Scope of License

The license granted to you is limited to a non-transferable license to use the App on Apple-branded products
that you own or control, as permitted by the App Store Terms of Service.

13.4 Maintenance and Support

Apple has no obligation to furnish any maintenance and support services with respect to the App.

13.5 Product Claims

Urticad Tech Ltd, not Apple, is responsible for addressing any claims relating to the App, including product
liability claims, legal compliance claims, and intellectual property infringement claims.

13.6 Third-Party Beneficiary

Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms,
Apple will have the right to enforce these Terms against you as a third-party beneficiary.

14. Google Play Store Terms

14.1 Google Play Terms

If you downloaded this App from Google Play, your use is also subject to the Google Play
Terms of Service.

14.2 Conflict Resolution

In the event of a conflict between these Terms and the applicable app store terms, the app store terms shall
prevail for that platform.

15. Contact Information

For questions about these Terms, please contact us:

For immigration-related questions, please consult a qualified immigration solicitor or the UK Home Office
directly.

BY USING THE ILR TRACKER APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND
BY THESE TERMS OF SERVICE.